Data Retention & Deletion
Retention schedule
| Data | Kept | Then |
|---|---|---|
| Teacher account and content | While the account is active | Deleted within 30 days of account closure |
| Lessons, classes, sessions, results you delete in the app | Removed from the live database immediately | Gone from provider backups within the backup cycle (generally up to 90 days) |
| Student participation and class data | As long as the teacher/school keeps the class; schools control this | Deleted on teacher/school action, or within 30 days of a verified school request or account closure |
| Student voice recordings and submitted files | With the session | Deleted with the session or on request |
| Offline copies in the browser | On the device | Cleared by the user or when synced |
| AI usage counters | Rolling daily counts | Overwritten; we keep no prompt log |
| Security and abuse logs (at our providers) | As needed, typically up to 90 days | Rolled off |
| Support emails | Up to 2 years after closing the request | Deleted |
| Legal and billing records, where required | As the law requires | Deleted |
| Inactive accounts | We may delete accounts inactive for 24 months after email notice | Deleted |
Export
Teachers can export lessons (PDF, Word, SCORM) and class marks from within the app. For other exports email support@fikrasmart.com.
Deleting your data
- In the app: delete lessons, classes, sessions and results.
- By request: email support@fikrasmart.com from your account email with subject "Delete my data". We verify, delete, and confirm within 30 days.
- Parents and students: ask the school, or write to us; we will coordinate with the school.
Some data may remain briefly in backups, or be retained where the law requires or to defend legal claims; it is then protected and not used for other purposes.